We offer a replacement or refund only when the issue is on us:

• Your item arrived damaged or defective
• You received the wrong item
• Your order is confirmed lost in transit

We're unable to offer refunds or exchanges for change of mind, an incorrect size or colour selected at checkout, or minor variations in colour or print placement from the product photos.

To qualify, contact us within 48 hours of delivery with your order number and clear photos (or a video, for damaged items) showing the issue. Claims reported after this window, or without supporting photos, can't be processed.

Contact us via our contact page or Instagram @haribears.kids with your order number and photos, and we'll review your claim.

Once we've reviewed and approved your claim, we'll offer a replacement where possible or a refund to your original payment method. Approved refunds are processed within a few business days.

Outside of the cases above, all sales are final. This includes items ordered in the wrong size or colour, change-of-mind returns, sale items, and gift cards, except where a refund or return is required by applicable law.

We don't currently offer exchanges. If you received the wrong item or a defective product, we'll make it right with a replacement or refund per the policy above — check our size guide before ordering to help get the right fit the first time.